The overwhelming majority of customers praise the individual cleaners by name, describing thorough, reliable work, pleasant and professional demeanor, and homes left spotless and good-smelling on regular monthly or move-out visits, with pricing generally called fair or reasonable though a couple of longtime clients feel it's gotten a bit pricey. A recurring problem shows up in office communication rather than the cleaning itself, with a couple of reviewers reporting rude staff and being hung up on multiple times when just trying to get a quote or reach someone by phone.